Learn about the tools that can help you manage every customer relationship.

Customer relationship management — or, CRM — is technology for managing your business’ interactions with customers and prospects. You can engage leads, grow revenue, and provide outstanding service — all from a single platform with Salesforce Essentials. Want to try it out yourself, no strings attached?

Contact Solidify Technologies to learn more about Salesforce Essentials.

Make every customer service experience effortless.

Connect everything, from your customer data to your service experts, all on one platform. Solve problems fast with AI-powered workflows. And give your customers a personalized, all-digital experience they’ll love with Slack and Service Cloud, the world’s #1 customer service software. 

Contact Solidify Technologies to learn more about Slack and Service Cloud.

Accelerate your company’s path to Net Zero.

Take tangible steps to achieve carbon neutrality with Sustainability Cloud and Customer 360 solutions.

Reduce emissions with trusted analytics from a trusted platform.

Analyzing carbon emissions from energy usage and company travel can be daunting and time-consuming. With all your data flowing directly onto one platform, you can efficiently quantify your carbon footprint across Scope 1, 2 and 3 emissions. Formulate a climate action plan from a single source of truth on Customer 360, then easily measure and manage your plans.

Anchor sustainability into strategies and operating models.

Integrate data-driven insights into everything you do. Prove to customers, employees, and investors your commitment to carbon-conscious and sustainable practices. Give regulatory agencies a clear snapshot of your energy usage patterns. Track carbon emissions and energy consumption with cutting-edge analytics.

Tackle carbon accounting audits in weeks instead of months.

Carbon analysis is resource-intensive. Use preloaded datasets from the U.S. EPA, IPCC, and others to accurately assess your carbon accounting. Streamline your data gathering and climate action plan with embedded guides and user flows. Measure Scope 3 emissions by matching procurement spend to the value chain categories associated with reporting based on the Greenhouse Gas Protocol.

Empower decision makers with executive-ready dashboard data.

Build resilient business insights that scale across the industry and broader ecosystem. Track energy patterns and emission trends, then evaluate environmental impact with rich data visualization and dashboards. Once an organization defines its carbon footprint, decision makers can begin to drive sustainability solutions.

Why did Salesforce build Sustainability Cloud?

“The planet needs climate action now, which is why at Salesforce we are committed to ambitious climate leadership solutions that create ripple effects. We’re on a mission to drive urgent action, and we hope you join us on the journey.”

PATRICK FLYNN, VP OF SUSTAINABILITY, SALESFORCE

Let’s talk about climate change and sustainable business practices.

Be the solution.

Eighty-seven percent of consumers believe companies should integrate environmental concerns into their products, services, and operations to a greater extent than they have in the past.*

*BCG, “The Pandemic is Heightening Environmental Awareness,” 2020.

Recognize the true cost of carbon.

Chief executives cited climate change as the top risk to their organization’s growth.* Combat climate change with carbon accounting that helps you understand and reduce your energy and travel impact and costs.

*KPMG Global CEO Outlook, 2019

Integrate sustainability into your supply chain.

Eighty-four percent of supply chain leaders plan to invest in climate adaptation and mitigation measures in the next 18 months.*

*Sustainability Trends Shaping Supply Chains in 2021

Are you ready to create a more sustainable business? Contact Solidify Technologies to learn more.

Meet the Slack-First Customer 360.

Unite all your teams around the customer. The Slack-first Customer 360 brings sales, service, marketing, commerce, IT, and analytics together through digital workflows that power an all-new way to work.

When work flows, customer success grows.

Salesforce and Slack have joined forces to empower every company to build their Digital HQ. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work.

Unite your digital-first teams around the customer.

Salesforce and Slack bring together all your teams with the apps and data they need in a single, collaborative workspace. Slack Connect functionality lets internal teams engage more productively with external partners, vendors, agencies, and customers. So you can deliver the exceptional experiences that help grow your business.

Contact Solidify Technologies to learn more about the Slack-first Customer 360. 

What does Salesforce stand for?

Our core values help make Salesforce a platform for change.

What does Salesforce stand for?

Ever since Salesforce started operating out of a small San Francisco apartment in 1999, they have believed that doing well as a company means doing good in the world. That’s why they have committed their time, equity, and products to improving education, equality, and the environment for everyone.

Customer expectations are evolving. Salesforce can help you keep up.

Customize sales, service, and marketing solutions fast with the CRM Starter Pack.

Customer expectations are evolving

Find the tools you need to build stronger customer relationships. Salesforce offers solutions that help:

  • Reach your audience with personalized content
  • Increase sales productivity with automations
  • Connect with customers across channels

Contact Solidify Technologies to learn more about the CRM Starter Pack

Salesforce brings small businesses and customized solutions together.

Small and growing businesses in nearly every industry need the tools to meet new challenges head-on and succeed. Discover how Salesforce can help you get closer to every customer, provide outstanding service, and solve workflow issues specific to your industry.

Professional Services

Client needs are rapidly evolving for every industry, but those relationships are critical for professional services. See how we can help you strengthen those relationships and find new prospects.

Financial Services

Steer your wealth management business through uncertain markets by focusing on your clients’ financial needs and building relationships.

Salesforce helps you understand and engage with clients, keep track of everyday tasks, and see a clear picture of your book of business.

Manufacturing

While market needs and supply chains are in flux, it’s important to keep account and operation teams on the same page. Helping them seamlessly share data and collaborate makes it easier to drive predictable business performance, meet commitments, and make your customers happy.

Media Communications

Even as the industry shifts, media communications is an industry built on relationships. Everything from engaging with readers and viewers to generating advertising revenue demands a personal touch. See how Salesforce can help you personalize journeys for your audiences, while giving your sales teams exactly what they need to adapt to an evolving industry and win more business.

Real Estate

The way realtors work is changing. Salesforce helps manage your clients, prospects, and properties from anywhere, while helping you stay on top of shifting priorities, changing deadlines, and new tasks.

Retail

Retail is going through seismic changes, but excellent customer service will always be a priority. Salesforce can help you deliver great service with solutions that fit the way you do business.

Whether you’re online, at brick-and-mortar locations, or moving between the two, use Salesforce to track customer needs across all channels, and get full transparency into every customer interaction and touchpoint. 

bring small businesses and customized solutions together

Contact Solidify Technologies today.

Go mobile with the complete CRM solution that lets you sell everywhere.

Manage your day on a single, unified app.

View meetings, events, and get account updates on the go with just one app. Join conference calls with a tap, and take meeting notes while in motion. Access and update your CRM data anytime, even while offline.

Close deals fast.

Track accounts and approve deals on the go. Be more productive with in-app notes, events, and task management. Get real-time views of sales performance with dashboards and reports. 

Collaborate with your team.

Connect instantly with your colleagues and team members. Create, view, and manage conversations. Send photos or files as attachments for instant collaboration.

Access all your files from anywhere.

Quickly access your files while you’re away from your computer. Easily find files already uploaded to Salesforce and also browse, edit, and share all your files, including Microsoft Office, with just a few taps.

Contact Solidify Technologies to go mobile with the complete CRM solution that lets you sell everywhere.

Reports and Dashboards

Easily track lead volume, conversion rates, and every part of your pipeline for a real-time view of the state of your business.

Reports and Dashboards
Sales Cloud

Build reports without help from IT.

Our CRM analytics software keeps you updated with customized sales forecasting reports that you can build with ease. Just drag and drop the fields, filters, groupings, and charts that you want, and get an immediate real-time view.

Modify charts in your report, on the same screen.

Track team performance with dashboards and other sales reporting tools, and quickly make changes to components to get the most important information front and center.

Make critical decisions from anywhere.

Use the customer analytics software within Salesforce to help you check on your key business metrics from anywhere. From email and opportunity management to tasks and collaboration, get what you need to close deals faster, on any device.

Contact Solidify Technologies about reports and dashboards to easily track lead volume, conversion rates, and every part of your pipeline for a real-time view of the state of your business.